Products, Pricing and Support
Evo2Web Internal
Evo2Web is a web application and does not hold open a database connection. Therefore the web server only uses one connection and only holds it open while processing a query. In most cases no additional Pervasive licenses are required, unless you regularly consume all of your current seats.
Evo2Web users can research Evo~ERP data, drill via hypertext links from module to module, retrieve reports, and enter sales quotes and orders without having to learn or use the Evo~ERP interface. Instead, they can use a simple but powerful browser interface to interact with company data. This is ideal for management, marketing, and support personnel. It can also be made available to field personnel over a secure Web server, Cytrix, etc.
| User Count | License Type | Total Price |
|---|---|---|
| Unlimited | Annual / Site | $599 |
World Class Support
By IS Tech Support
No special support plan is require for Evo2Web Internal.
Free Initial and On-Going Technical Support Services
Initial installation support is included with all purchases. Software updates are included free for as long as you maintain your software license. Our User Help Forum is a great, free resource for all of our customers. The robust forum community sees daily activity from users of all experience levels, and is monitored closely by IS Tech Support help desk personnel and software developers. The community also maintains an Evo~ERP Wiki web site where a detailed FAQ and deeper, more complex How-To articles are published, where user files can be shared, and where beta programs are offered for testing.
As Needed Phone and Email Support - No prepayment required
Direct per-call support is offered by incident, and training or evaluation by the hour:
- Incident Based Phone Support - If you have a support issue that can not be resolved using the free resources available, per-incident support is available, which includes follow-up calls and emails as needed relating to the same issue as the original call. The flat rate is $175 per incident.
- Phone Training and Data/Default Evaluation - Scheduled phone training and evaluation of your data and default settings is available for $150/hour in 30 minute increments.
Flexible Monthly Unlimited Support Plans
Silver Plan - $125/month Includes Unlimited Email Support
Unlimited email based technical support during normal business hours. Assigned tech rep - always work with the same person. Once registered, you will be given an email address for use when posting questions.
Gold Plan - $175/month Includes Unlimited Phone Support
Unlimited phone and email based technical support during normal business hours. Assigned tech rep - always work with the same person. Once registered, you will be given an email address for use when posting questions and call requests and a direct phone number to your assigned primary support rep.
Other Services
Update Installation - We can log into your system remotely and install IS Tech updates for you, saving the cost of bringing in your local IT Consultant simply to install an update. Quoted on case by case basis.
Reports - We can create reports within the program based on your specifications.
